P O L I C I E S
Changes to your Personal Data:
Online Store Policies
Shipments of Wine:
All wine orders must be placed by a person 21 years of age or older. Verification of age is required at the time of delivery. We recommend use of a business address to facilitate delivery of your purchase. Wine will not be delivered to a visibly intoxicated person. Failure to produce age verification forfeits the right to receive the shipment until identification is produced. In such circumstances, the order may be held in storage at a local depot of the shipping company until appropriate identification is produced, or it may be shipped back to the winery. All associated costs will be the responsibility of and be charged to the customer.
For 3Tier ship-to-states: In order to comply with alcohol regulations in your state, your order will be transferred to a retailer in your state selected by our fulfillment agent.
Orders are processed within 24 hours of being received. All shipments are shipped ground unless otherwise stated so, please allow 5-7 business days for normal delivery.
To avoid in-transit temperature extremes during the summer months, we offer 2nd Day Air. We may also delay shipments if the heat is excessive.
Freight is calculated towards the end of the online ordering process. Also, at this time we do not ship online store products outside the United States.
Returning or Exchanging an Item:
1. Please contact the Winery as soon as possible either by phone, Fax, or email.
2. Clearly explain your dissatisfaction with the product.
3. If the complaint has to do with freight damage, we will work on your behalf to gain reimbursement from the appropriate freight company.
4. If the complaint is regarding an incorrect size or color for logo apparel, we will gladly exchange the merchandise.
Note: The credit card used for the original purchase will be credited in the amount of the product sale. Please allow 1-2 billing cycles for the credit to appear on your bill. Shipping and handling costs are not refundable unless we have sent the wrong item.
We collect anonymous information from visits to our site to help us understand the usage patterns of our site, and to provide better customer service. Information collected in this manner is provided automatically by your system and the systems that you use to connect to our site. For example, we keep track of what time people enter our site, how long they stay on the site, and what sections they visit on the site. This information is kept in aggregate, anonymous format. We use this information to better tailor our site for our visitors and their usage patterns, as well as to gauge performance and other measures of the site, again in anonymous and aggregate format.
Cookies are sometimes used to further track usage patterns of the site by users, in aggregate and anonymous format. Cookies left on your system by our site are sometimes used for the purpose of allowing users the convenience of not having to re-enter usernames and passwords on our site, however, no username or password information is kept on your local machine. Only a unique identifier is kept on your system that will allow you to access the records stored on our secure, password-protected server(s). No financial or personal information will ever be left on your system in the form of a cookie.
Registration is required to use certain features of our site. We will collect general contact information, such as name and e-mail address, as well as demographic information, such as age, gender and zip code. Data collected from online user-completed forms is stored in secure, password protected server locations. Demographic information collected is used to help us, or our partners, to analyze our aggregate user base and better tailor our site, promotions or other features to better serve that user base. Contact information is also used to better understand our user base.
From time to time, THIRTEEN will contact our registered users who have opted in to be e-mailed or mailed with promotional information that we feel would be applicable to, and desired by that user. At any time a user wishes to opt-out of these e-mails or mailings, they may do so by contacting firstname.lastname@example.org. Once opted-out, the user will not receive any further communication from us, aside from any system messages that are necessary to that user in specific transactions, such as e-commerce order summaries.
Further use of personal information and data gathered by THIRTEEN
Information and data gathered solely by THIRTEEN will never be sold, traded or shared with third-parties for any other reason other than for assisting Us in our analysis, research and promotional needs.
This site may contain links to other sites. THIRTEEN is not responsible for the privacy practices or the content of such websites.
THIRTEEN, 4006 Silverado Trail, Napa, CA 94558, (707) 258-0106, Fax (707) 255-8561